UPDATED March 30, 2020

RoboKiller Terms of Service

Welcome to Robokiller, operated by Teltech Systems, Inc. (“us”, “we”, the “Company” or “Teltech”). 

  1. Agreement

By subscribing to Robokiller or using any Robokiller feature or service, whether through a website, mobile device, and/or mobile application (“Service”), you agree to be bound by these Terms of Service, our Privacy Policy and any additional terms you are asked to agree to at onboarding or within our mobile application (collectively the “Agreement”). Your use of any of our services will constitute acceptance of this Agreement and will have the same legal effect as if you were providing a handwritten signature of acceptance. You acknowledge and agree that we may amend the terms of this Agreement from time to time. If the changes include material changes that affect your rights or obligations, we will notify you of the changes by reasonable means. You acknowledge that a text or in-app message which notifies you of such changes shall constitute reasonable means. You agree to check this page from time to time to ensure you are aware of any changes. Your continued use of the Service after we amend this Agreement will signify your acceptance of such amendments.

Notice to consumers: Depending on the laws of the jurisdiction where you live, you may have certain rights that cannot be waived through this Agreement and that are in addition to the terms of this Agreement, and certain provisions of this Agreement may be unenforceable as to you. To the extent that any term or condition of this Agreement is unenforceable, the remainder of the Agreement shall remain in full force and effect.

Use of the Service is subject to our Privacy Policy, which is hereby incorporated into this Agreement by reference. The Service may be available through marketplaces that distribute mobile applications and that may have additional terms, conditions and usage rules that govern your use of the Service if you download or install the Service through such marketplaces.

  1. Account Eligibility and Access

By using the Service, you represent and warrant that:

If you fail to meet these requirements at any time, you must immediately cease using the Service.

You must provide at your own expense the equipment, Internet connections, devices and service plans to access and use the Service. If you access an Service through a mobile network, your network or roaming provider's messaging, data and other rates and fees may apply. You are solely responsible for any costs you incur to access the Service from your device. We make no guarantees that the Service will work with your network or telephone carrier. We make no representation that the Service is available in all languages or that the Service is appropriate or available for use in any particular location.

  1. License To Use the Service.

Subject to your compliance with the terms and conditions of this Agreement, Teltech grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license, to access, download, install and use the Service for your lawful, personal, and non-commercial entertainment use. You may not rent, sell, lease, sublicense, distribute, assign, copy (other than a single copy for your own backup purposes), or in any way transfer or grant any rights to the Service or use the Service for the benefit of any third party.

  1. Restrictions On Use.

You agree to use the Service only for purposes that are lawful and to comply with all applicable laws including without limitation, laws governing the recording of calls, when using the Service. If you are unable for any reason to comply with applicable law, you should stop using the Service immediately. You shall not use the Service to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violates any applicable local, state, national, or foreign law. IN NO EVENT SHALL TELTECH BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR YOUR FAILURE TO COMPLY WITH LOCAL, STATE, FEDERAL OR INTERNATIONAL LAWS.

You agree that you will not:

  1. Summary of Services Provided

RoboKiller offers among other things, the ability to automatically block nuisance calls (robocalls, telemarketers, etc.), to forward nuisance calls to an Answer Bot selected by you or a default voicemail greeting, record and transcribe them, to blacklist and whitelist specific numbers and, if enabled, to block SMS spam messages. RoboKiller also offers automated call screening assistance. When an unrecognized number calls that is not (i) a contact, (ii) on your whitelist, or (iii) not clearly identified as spam, the automated assistant will prompt the caller to state a name and purpose for the call, all of which is recorded, transcribed, and made available for your review. Android users will actively need to enable this feature. iOS users can be disabled this feature in the Settings. Certain features may not be available in earlier versions of the application or on Android devices.

RoboKiller tries to provide the most accurate, current, and rich data available and to only block calls that are unwanted nuisance calls, but it makes no guarantees regarding the accuracy of the results it provides.

  1. Operation of the Service

RoboKiller leverages several technologies to provide you with its various call blocking and screening features. In order to use the Service, you may be asked to enable certain features on your Phone Settings depending on the operating system of your phone. If you fail to enable these features, RoboKiller may not be able to provide certain features or the Service to you. For more information on the operation of the Service and how RoboKiller handles your calls, visit “How does RoboKiller Handle My Calls” in RoboKiller’s Support Help Center.

RoboKiller uses a combination of carrier network (PSTN) and Voice over IP (VoIP) to deliver calls to your phone. The technology and how calls are received on your phone are determined by your phone carrier and the version of the operating system your device is running when RoboKiller is set up. If you upgrade your operating system version, it is recommended that you disable/deprogram your phone, uninstall, and reinstall RoboKiller to ensure you have the best experience. You can find instructions on how to disable/deprogram RoboKiller in the Settings menu of the RoboKiller app.

Depending on the version of your phone’s operating system, you will be required to enable either conditional call forwarding or unconditional call forwarding to use the Service. You are solely responsible for any charges imposed by your mobile service provider for (i) using the call forwarding feature, (ii) local or long distance usage, and (iii) text message and data usage.

Conditional Call Forwarding (CCF)

Users with phone carriers that support Conditional Call Forwarding (CCF) will configure their phones’ using a combination of iOS Silence Unknown Callers feature and CCF. Screened callers, as well as numbers RoboKiller is highly confident in as legitimate calls, are forwarded back to the app using end-to-end encrypted VoIP. In order to have the best calling experience, it is recommended that you add any numbers you will talk to frequently to your contacts. 

Unconditional Call Forwarding (UCF)

Users with certain phone carriers, which do not support CCF, or with older versions of Apple iOS, will configure RoboKiller using Unconditional Call Forwarding (UCF). Under UCF, all incoming calls are redirected to RoboKiller, before your phone rings, and then safe calls are forwarded back to the app using end-to-end encrypted VoIP.

Call Blocking

RoboKiller blocks numbers that are on our Global Blacklist of spam numbers, which is constantly updated. When a number on this global blacklist calls you, it will automatically be blocked by RoboKiller.

RoboKiller tries to only block calls that are unwanted nuisance calls, but it makes no guarantees regarding the accuracy of the results it provides.

You agree to check the numbers and messages from blocked calls regularly to ensure that you whitelist any legitimate phone number so that it will not be blocked in the future. The Service also provides you the ability to create and modify a personal whitelist (“allow list”) and blacklist (“block list”). You can use the whitelist feature to ensure that a specific number is never blocked for you by the RoboKiller service. You can add or remove users from your personal blacklist and whitelist at any time. Please note that if you have requested a call from, or have an existing relationship with a debt relief company, collections company, or if you provided your number to authorize a sales call to any company and you desire to continue receiving those calls, we advise you to add the number to your contacts or whitelist and to monitor your RoboKiller messages for calls you may wish to return.

Answer Bots

RoboKiller provides Answer Bots which are pre-recorded audio files that engage spam and robocallers. 

If you choose not to use Answer Bots, nuisance callers will hear a very polite but to-the-point default recording.

When a nuisance caller engages with an Answer Bots, the conversation is recorded as a voicemail and saved in the call details. By using the Answer Bot feature, you expressly authorize us to record Answer Bot conversations on your behalf.

Depending on the state or country in which you are located, the Answer Bot recording may violate laws requiring a person recording a telephone conversation to obtain the consent of any other parties on the call to the recording.  You agree that as the individual directing the recording, you are solely responsible for determining the law in the state in which you are receiving calls prior to using the Answer Bot feature in that state.  You agree not to enable the Answer Bot feature unless you have determined that your use is legal.

SMS Spam Protection

You may choose to enable the SMS Spam Protection feature which will filter SMS and MMS messages from people not in your contacts. When you enable the SMS Spam Blocking feature and grant us permission, we will collect SMS text messages from callers that are not in your contacts and attempt to block any spam messages. See our Privacy Policy for more details on how we use these messages.

Lookup.RoboKiller.com

This website allows users the ability to lookup a phone number to help them assess whether the number is a nuisance call. We may use anonymized recordings and transcripts of spam messages collected through the Service to provide this information. Any feedback provided by users of RoboKiller in the mobile application may appear as comments for a given number. We make no representations about the accuracy of the information provided.

New Features and Modifications to the Service.

We reserve the right to add or remove features or functions to the Service at any time. When installed on your mobile device, the Service periodically communicates with our servers. We may require the updating of the Service on your mobile device when we release a new version or when we make new features available. This update may occur automatically or upon prior notice to you, and may occur all at once or over multiple sessions. You understand that we may require your review and acceptance of our then-current Agreement before you will be permitted to use any subsequent versions of the Service. You acknowledge and agree that any obligation we may have to support previous versions of the Service may be ended upon the availability of updates, supplements or subsequent versions of the Service. You acknowledge and agree that we have no obligation to make available to you any updates, supplements or subsequent versions of the Service.

Additional Information About the Service

For more information on how the Service works and answers to frequently asked questions, please visit Robokiller’s Support Help Center at https://support.robokiller.com/

  1. Access to Your Contacts Information

In order to provide its services, RoboKiller must access the numbers in your mobile phone's address book. You must give RoboKiller permission to do so. Without that permission, RoboKiller cannot provide its services to you. RoboKiller is careful about protecting your privacy, especially in the context of your contacts and address book. More information is available in our Privacy Policy.

  1. Access to Your Notification Settings

RoboKiller also requires access to your phone's notifications settings during the setup and activation process. The service uses this access to modify your phone's settings, so the App can notify you when it blocks a phone call and to inform you when a call recording is available. You must give RoboKiller permission to do so. You can configure the types of notifications the app sends from within Settings. From time to time, we may also use the process to notify you of important updates or changes to the service or special promotional offers for Teltech’s products. More information is available in our Privacy Policy.

Access to Your Microphone Settings

RoboKiller 5.0 and higher also requires permission to access your phone's microphone during the setup and activation process. The service uses this access to ensure you can talk to the caller when RoboKiller initiates a VoIP call with a safe caller. You must give RoboKiller permission to the microphone in order for the app to function.

  1. User Content; Consent to Use Data

Teltech offers you the ability to submit or post content User Content through your use of the Service, social features available within certain of our mobile applications, our social media pages and your submission of reviews of our Service through us or third party platforms provided such submission or transmission of User Content is in strict compliance with these terms. For the purposes of this Agreement, “User Content” means video, images, text, comments, app store reviews (including the public-facing user name as it appears with the review), audio recordings and other content, that you upload, post or transmit (collectively “submit”) to the Service or any Teltech social media page or by providing a review through a third party service. If you prefer that we do not use your app reviews for promotional purposes, contact [email protected].

We do not, and cannot, pre-screen or monitor all User Content. However, Teltech has the right (but not the obligation) to monitor your conduct and User Content submission on our Service and you hereby provide your irrevocable consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning your submission of any User Content.

By posting or submitting User Content to the Service or on our social media pages or by providing an app review, you hereby grant Teltech and its affiliates a worldwide, perpetual, irrevocable, non- exclusive, sub-licensable (through multiple tiers) royalty-free license and right to use, copy, transmit, distribute, publicly perform and display (through all media now known or hereafter created), and make derivative works from your User Content (including without limitation, your name and likeness, photographs, testimonials and app reviews) for any purpose whatsoever commercial or otherwise without compensation to you. In addition, you waive any so-called "moral rights" or "performance rights" in your User Content.

You agree and understand that Teltech may collect and use your data, including the phone numbers of your contacts and unknown callers to your device, in accordance with our Privacy Policy.

  1. Ownership of the Account

RoboKiller recognizes the owner of the mobile phone number on the account as the sole owner of the account. You are fully responsible for all transactions undertaken by means of the account. You shall notify us immediately and confirm in writing any unauthorized use of your account. You are the sole and exclusive guardian of any password that you may use to access the Service. If you provide any information in connection with your subscription, you agree to maintain accurate, complete and current information. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by sending a verification code to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.

  1. Subscription Services and Payment; Free Trials

RoboKiller’s services are provided through either the Apple App Store or Google Play on a paid subscription basis (usually monthly or yearly). Payment for subscriptions may be processed in the application, by third parties who act on our behalf or directly by the mobile platform owner (e.g. Apple or Google). RoboKiller's rates for services are listed in the App and in the applicable App Store. RoboKiller reserves the right to modify its rates at any time and/or to offer special promotions. All payments are non-refundable. Subscription payments will auto-renew unless cancelled in accordance with paragraph 12 of this Agreement. If you have a billing dispute, you must contact the App Store to seek a remedy.

RoboKiller may provide a free trial period during which you can use all features of the service for a limited period of time. You can manage or cancel the trial subscription through your App Store account. Please note: your free-trial subscription will automatically renew as a paid subscription unless (a) auto-renew is turned off at least 24 hours before the end of the free-trial subscription period or (b) you cancel before the end of the trial period.

  1. Cancellation

You may discontinue your subscription at any time by following the Apple App Store or Google Play Store instructions. You will not be entitled to any refund of unused balances if you discontinue your subscription. If you cancel your subscription, you must deactivate your account by following the instructions on the Robokiller Settings>Help & Troubleshooting>Disable RoboKiller screen. If you fail to do this, you will not receive your voicemail messages and may experience other problems with your mobile phone service. For more information on how to cancel your subscription and deactivate Robokiller, visit the Subscriptions page of Robokiller’s Support Help Center.

  1. Account Suspension or Termination By RoboKiller

RoboKiller reserves the right, if it reasonably suspects that you are committing fraud or otherwise violating these terms of service, (a) to terminate this Agreement and your access to its services upon one (1) day's electronic notice, (b) to refuse to allow you to recharge your account, or (c) to suspend your account immediately until further investigation takes place.

  1. Limitation of Liability

TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO DAMAGES ALLEGEDLY ARISING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS, AND/OR ERRORS IN BLOCKING, TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS OR FROM THE ACCURACY OR INACCURACY OF ANY INFORMATION PROVIDED BY THROUGH THE SERVICE REGARDING ANY CALLER. TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF ROBOKILLER HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TELTECH, ITS AFFILIATES AND SUBSIDIARIES ARE NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR USE OF OR YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS AND IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS AND ACCESSED THROUGH THE APP OR BY THE SERVICE THROUGH ANY OTHER MEANS. TELTECH ALSO SPECIFICALLY DISCLAIMS ANY LIABILITY OF ANY KIND FOR COSTS OR DAMAGES ARISING OUT OF PRIVATE OR GOVERNMENTAL LEGAL ACTIONS RELATED TO YOUR USE OF ANY OF THE SERVICE IN ANY COUNTRY.

  1. No Warranties

TELETCH DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICE, PRODUCTS OR MATERIAL PROVIDED PURSUANT TO THIS AGREEMENT. TELTECH ALSO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY OF ITS BLOCKING ACTIVITIES OR ANY INFORMATION PROVIDED BY THE SERVICE REGARDING ANY CALLER OR THE LEGALITY OF THE USE OF ANY OF THE SERVICE IN ANY PARTICULAR STATE OR IN ANY COUNTRY OTHER THAN THE UNITED STATES OF AMERICA.

  1. Third-Party Service Providers and Partners.

You agree and understand that Teltech may use trusted third party service providers to provide the Service and help Teltech market and operate its businesses. These service providers include without limitation telecom providers, marketing partners, infrastructure partners, and third parties that provide us with customer service and internal analytics tools. To learn more about how we may share information with our third party providers, see our Privacy Policy

  1. Intellectual Property

The Service, including all design, text, images, photographs, illustrations, audio-clips, video-clips, artwork, graphic material, code, content, protocols, software, and documentation provided to you by Teltech are Teltech’s property or the property of Teltech’s licensors, and are protected by U.S. and international copyright, trademarks, patents and other proprietary rights and laws relating to Intellectual Property Rights. "Intellectual Property Rights' ' means, collectively, rights under patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral or similar rights.

Teltech’s names, logos and affiliated services, including without limitation, Robokiller and the Service are the exclusive property of Teltech or its affiliates. All other trademarks appearing on any Teltech mobile application or website are trademarks of their respective owners, and the use of such trademarks shall inure to the benefit of the trademark owner. The trade names, trademarks and service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion. Nothing contained in herein should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of our trade names, trademarks or service marks without our express prior written consent.

  1. COPYRIGHT

Teltech respects and expects its users to respect the rights of copyright holders. On notice, Teltech will act appropriately to remove content that infringes the copyright rights of others. Teltech reserves the right to disable access to Service by anyone who uses them to repeatedly infringe the Intellectual Property Rights of others. If you believe the Service or elements of it, infringe your copyright rights, Please contact Teltech's Copyright Agent at:

Teltech Systems, Inc.

330 West 34th Street

New York, NY 10001

Attn: Copyright Agent/ Legal Dept.

Email: [email protected]

Please ensure your communication includes the following:

  1. Force Majeure

RoboKiller shall not be liable for its failure to perform any of its obligations under this Agreement if such failure is the result of a force majeure, including but not limited to: acts of God, fire, strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other connecting telecommunications facilities, or any other matter beyond the reasonable control of RoboKiller.

  1. Indemnity

You agree to indemnify, defend, and hold Teltech, its officers, directors, employees, agents, shareholders, licensors, suppliers, and any third party information providers to the Service, harmless from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorney's fees, which are the result of, or are in any way related to, your use of the Service in violation of this Agreement.

  1. Arbitration

All disputes, claims, and/or controversies, including but not limited to billing disputes, matters of construction, interpretation and/or enforcement, arising out of or in any way connected to this agreement shall be submitted for final and binding resolution to a single arbitrator selected in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New York, New York. The award rendered by the arbitrator may be entered as a judgment in any court of competent jurisdiction. The cost of the arbitration and the attorney's fees of the prevailing party shall be assessed against the party against whom the award is rendered.

  1. Consent to Communications

By entering into this agreement, you consent to the receipt of electronic mail ("e-mail"), text messages, in-app notifications, and customer service phone communication (including on-screen notifications) from us regarding (a) the operation of the service and your account and (b) other services and products we believe may be of interest to you. You may opt out of future e-mails, notifications, and text messages about such products or services by contacting us by e-mail at [email protected] You may not, however, opt out of receiving RoboKiller communications regarding important information relating to your account or this Agreement.

  1. Export Controls.

The Service and the underlying information and technology are subject to US and international laws, restrictions and regulations that may govern the import, export, downloading and use of the Service. You agree to comply with these laws, restrictions and regulations when downloading or using the apps.

  1. Notice to Government End Users.

Any services or mobile applications provided by Teltech or its subsidiaries installed for or on behalf of the United States of America, its agencies and/or instrumentalities ("U.S. Government"), is provided with Restricted Rights as "commercial Items," as that terms is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Pursuant to Federal Acquisition Regulation 12.212 (48 C.F.R. §12.212), the U.S. Government shall have only those rights specified in the license contained herein. The U.S. Government shall not be entitled to (i) technical information that is not customarily provided to the public or to (ii) use, modify, reproduce, release, perform, display, or disclose commercial computer software or commercial computer software documentation except as specified herein. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 C.F.R. 52.227-19, as applicable.

  1. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement will continue in full force and effect.

  1. Integration

This Agreement, and any modification made in accordance with the terms herein, constitutes the entire agreement between you and Teltech with respect to the Service provided hereunder. It supersedes and replaces all prior or contemporaneous understandings or agreements, written, electronic, or oral, between you and Teltech.

  1. Governing Law

This agreement, and all modifications and amendments thereto, shall be governed by the law of the State of New York, U.S.A., without giving effect to its conflicts of laws principles.

  1. Language.

All communications and notices to be made or given pursuant to this Agreement shall be in the English language.