RoboKiller Privacy Policy

Last Updated October 10, 2019

RoboKiller is a service provided by Teltech Systems, Inc. ("Teltech"). Teltech knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We take your privacy seriously. By visiting RoboKiller.com or using our mobile app and services, you are consenting to the practices described in this Privacy Policy (this "Policy").

Our Commitment

We design our products with your privacy in mind. We involve experts from various fields, including legal, security and others to make sure that no decision is taken without respect for your privacy.

We strive to be transparent in the way we process your data. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We have tried to write our Privacy Policy and related documents in plain language.

We work hard to keep your information secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

1. What Does This Privacy Policy Cover?

This policy covers how RoboKiller treats personal information that RoboKiller collects and shares, including via all related websites, networks, embeddable widgets, downloadable software, mobile applications (including tablet applications), and other services provided by us and on which a link to this Policy is displayed (collectively, our "Service"). This includes information related to your past use of RoboKiller products and services, and information about you that is personally identifiable such as your email address, IP address and phone number.

2. What Information Do We Collect?

We may collect information from you in a variety of ways. Some of this information may identify you. Information may be kept in an identifiable format, or in an de-identified or aggregate format. We provide further detail on the type of information we collect, and how we collect it, below:

Information You Provide. When you register for or use the Service, RoboKiller collects what is generally called "personally identifiable information," "personal information," or "personal data." All these terms refer to information that specifically relates to or identifies a particular individual. Personal information also includes information that when linked to other information identifies a specific individual. When you register, we may ask for a limited amount of personal information, including but not limited to your contact information. When you sign into our Service, you are not anonymous to us. RoboKiller also collects information about your transactions with us, including your phone number and voicemail recordings created through the app and information about your use of our Service.

In order to provide you with the service, we require you to enable conditional call-forwarding. Conditional call-forwarding operates by forwarding all busy and unanswered calls to RoboKiller's service number and RoboKiller will use its own servers and voicemail system (or those of its trusted third party telecom providers) to record and store all of your voicemails. By installing and using RoboKiller, you agree that your information, including without limitation, your voicemail messages, may be collected by and stored with Teltech and/or its third-party service providers. We will not share or disclose such information except in accordance with this Privacy Policy.

"Cookies" Information. When you use the Service, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Consult your device's web browser "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

"Automatically Collected" Information. By consenting to this Policy, when you use the Service, we may automatically record certain information from your device by using various types of technology, including "clear gifs" or "web beacons" or APIs. This "automatically collected" information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with the app and with email messages that we sent to you, such as whether you opened, clicked on, or forwarded a message from us.

Integrated Services. You may be given the option to access or register for the Service through the use of your user name and passwords for certain services provided by third parties (each, an "Integrated Service"), such as through the use of your Google or Facebook, or otherwise have the option to authorize an Integrated Service to provide personal information or other information to us. If you are presented with this option, when you authorize us to connect with an Integrated Service, you authorize us to access and store your personal information that the Integrated Service makes available to us, including your name and email address, and to use and disclose such information in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand and change the information sent to us through each Integrated Service. Please review each Integrated Service's terms and privacy policies carefully before using their services and connecting to our Service.

Lookup.robokiller.com. If you choose to leave a comment on this site, we will collect and store the information you provide, and your comment and the "nickname" you choose may be displayed publicly on the site.

Information from Other Sources. We may obtain information, including personal information, from third parties and sources other than the Service, such as our partners, advertisers, and customers. If we combine or associate information from other sources with personal information that we collect through the Service, we will treat the combined information as personal information in accordance with this Policy.

Below are examples of the types of information we collect. We will use and share this information only as provided in this Privacy Policy.

3. How Do We Use the Information We Collect?

We use the information we collect through the Service in a variety of ways:

4. Sharing or Disclosing Information

We DO NOT sell customer information. We share or disclose customer information only as described below. Except as described in this Policy, we will not disclose your information that we collect on the Service to third parties without your consent. We may disclose information to third parties in the following circumstances:

We work with third party service providers that provide website, application development, hosting, maintenance, call routing, data transmission, data processing and/or storage, internal analytics platforms, customer communications platforms and other functions necessary to provide and operate the Service and our business. Some examples of the types of third parties with whom we share information are below:

These third parties may have access to or process your information as part of providing those services for us. However, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions. In addition, our service providers may only use the information provided in connection with the services they provide to us.

Additionally, we may make certain automatically-collected, aggregated, or non-personally-identifiable information available to third parties for various purposes, including (i) to monitor network traffic or activity in order to detect malicious actors and protect you, ourselves or others from malware, fraud, unlawful uses or other illegal activity, (ii) compliance with various reporting obligations; (ii) for business or marketing purposes, including to help us understand and market to our user demographic; or (iii) to assist us and such third parties providing services to us in understanding our user demographic, including user demographic interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, or functionality available through the Service.

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state or federal laws (such as U.S. copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

We also reserve the right to disclose your information when we believe, in good faith, that disclosure is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect the security or integrity of the Service or any facilities or equipment used to make the Service available, or (v) protect our property or legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

We or the third party service providers we use to assist us with the marketing of Teltech's products may use the information we collect from you to provide advertisements and offers for our other products to you. We may share certain information with Facebook that allows us to create Facebook Lookalike Audiences. You may learn more about Facebook Lookalike Audiences at https://www.facebook.com/business/help/164749007013531 and about your off-Facebook activity at https://www.facebook.com/off-facebook-activity. You may also review Facebook's Privacy Policy at https://www.facebook.com/policy.php.

Information about our users, including personal information, may be disclosed and otherwise transferred to an acquirer of RoboKiller, or to a successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets. In the event RoboKiller or Teltech is acquired by or merged with another company, the terms of this Privacy Policy shall continue to apply.

5. Information Retention Policy

Except when we believe we are required to retain your personal information by law, effective as of the date of this Privacy Policy we will only retain your personal information for two years after we become aware that you have ceased using the Service. However, we may not know if you have stopped using the Service so we encourage you to contact us at [email protected] if you are no longer using the Service. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so. Additionally, any direct communications from you to our support email or employees will be retained for a lawful period pursuant to our corporate retention policy.

6. Your Choices and Rights

If you wish to access, change or delete personal information we hold about you, you may contact us at [email protected] If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide to you the Service or some of the features and functionality of the Service. In addition, you may contact us at [email protected] to request that we not disclose your personal information to third parties (other than those that are acting as our agent to perform tasks on our behalf and necessary for us to provide the services to you, such as data processors).

Your Rights To Access, Edit And Delete Your Information

Access: you may request access to the personal information you provide;

Correction: you may have inaccurate/incomplete personal information corrected and updated;

Deletion: in certain circumstances, you can request deletion of your information. We will honor such requests unless we have to retain this information to comply with a legal obligation or unless we have an overriding interest to retain it.

If you wish to exercise any of these rights, please write to us at [email protected] and we will consider your request in accordance with applicable laws.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person. For example, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore.

For your protection, we may ask you to provide proof of identity before we can answer the above requests.

Device permissions: Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.

Uninstall: You can stop all information collection by the app by deprogramming your phone and then uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.

If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email at [email protected] Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

Notice for California and Nevada Users

California. Under the California Shine the Light law, California residents have the right to request from us a list of all third parties to which we have disclosed personal information during the preceding year for direct marketing purposes. We do not currently engage in the type of sharing covered by that law and so no such list exists. For questions about this policy, please contact us at [email protected] We do not obey Do Not Track signals from a user's Internet browser. We make no representations concerning third parties that do not collect personal information directly through the website. These disclosures are made under Cal. Bus. & Prof. Code ยง 22575.

Nevada. Under Nevada law, Nevada residents may opt out of the "sale" of certain "covered information" (as defined under Nevada law) collected by operators of websites or online services. We currently do not sell covered information, as "sale" is defined by Nevada law, and we do not have plans to sell this information. However, if you would like to be notified if we decide in the future to sell personal information covered by the Act, please contact [email protected] to provide your name and email address with the words "Nevada Resident" in the subject line. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our plans change.

7. Third-Party Services

The Service may contain features or links to websites and services provided by third parties that are not affiliated with RoboKiller or the Service. This Privacy Policy does not apply to the practices of such companies. If you visit these third party websites or use their services, such third parties may collect personal information about your online activities. These third parties may also collect personal information about your online activities across different websites or applications over time. Any information you provide on third party sites or services is provided directly to the operators of such services and is subject to those operators' policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties' privacy and security policies before providing them with information.

8. Children

RoboKiller is intended for use by adults of age 18 or older. We do not sell products for purchase by children. If you are under 18, you may use the RoboKiller website and service only with the permission and involvement of a parent or guardian.

9. Confidentiality and Security

We use reasonable and appropriate measures to help protect the integrity and security of personal information that we collect and maintain. We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

10. International Users and Data Transfers

The Service is hosted in the United States and is intended for visitors located within the United States as well as users located in a limited number of countries outside of the United States. If you choose to use the Service from other regions of the world with laws governing data collection and use that may differ from U.S. law, note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.

11. Conclusion

RoboKiller may update this policy at any time. We will notify you of any material change to this policy by placing a notice in a prominent place on our web site or app or, if applicable, contacting you through a pop-up notification or email if you provided us with an email address. If you have further questions or suggestions regarding RoboKiller's Privacy Policy, you can contact us at [email protected]

TelTech Systems Inc. 101 Broadway South Amboy, NJ 08879