2023 phone spam on U.S. carrier networks

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Estimated robocalls on
carrier networks

42,781,589

Estimated robocalls on U.S. carrier, VOIP, and PTSN networks during November 2023

73%

Of those calls were from spoofed caller IDs

Estimated robotexts on
carrier networks

331,958,802

Estimated robotexts on U.S. carrier, VOIP, and PTSN networks during November 2023

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Top brands most often mentioned by scammers

Brand imposter scams — scams in which callers impersonate brand representatives in order to steal from people — are on the rise. Large enterprise organizations with strong brand recognition are particularly vulnerable to these scams, which can affect consumer trust.

Robokiller Enterprise tracks which brands are most often referenced in calls and texts to gauge the impact of these scams. Here are our findings.

Robocalls featuring brand keywords, November 2023
Brand Estimated calls referencing brand Estimated consumer losses
Xfinity 20,974,134 $23,750,513,119
Amazon 13,064,889 $7,874,981,724
Spectrum 9,467,581 $10,036,266,058
Google 8,541,767 $9,013,251,318
Apple 5,207,465 $5,219,766,104
Robotexts featuring brand keywords, November 2023
Brand Estimated texts referencing brand Estimated consumer losses
Walmart 309,795,427 $17,044,762,024
Amazon 234,911,645 $30,496,992,384
Mircosoft 132,872,686 $1,028,647,394
CVS 123,645,639 $6,949,940,763
Google 111,504,069 $7,548,992,608
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The Robokiller
Enterprise impact

1B+

Lifetime calls blocked

$600M+

Lifetime consumer losses prevented to spam calls

1.9B+

Lifetime SMS analyzed

$43M+

Lifetime consumer losses prevented to spam texts

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Calls chart data

Month labels

12/2022, 01/2023, 02/2023, 03/2023, 04/2023, 05/2023, 06/2023, 07/2023, 08/2023, 09/2023, 10/2023, 11/2023

Robocalls per month [M]

124, 159, 104, 167,43,130, 91, 70, 77, 61, 52, 42

Spoofed calls rate [%]

77, 77, 75, 66, 58, 62, 69, 73, 75, 81, 80, 73

Spam texts chart data

Month labels

12/2022, 01/2023, 02/2023, 03/2023, 04/2023, 05/2023, 06/2023, 07/2023, 08/2023, 09/2023, 10/2023, 11/2023

Spam texts per month [M]

1848, 381, 433, 559, 473, 463, 471, 436, 427, 496, 816, 331