Important Information about RoboKiller & Your Verizon Voicemail
UPDATE: We have great news for all of our Verizon customers! We have been able to resolve the issue with Verizon Voicemail. What this means for you: we will immediately begin moving all Verizon RoboKiller customers back to their usual Verizon voicemail, which will work just like it always has. Also, to ensure that you do not lose the voicemails you may currently have in the application, we will continue to make those available in the application for the next week so that you can save those as needed. (Note that while the voicemail tab will still be active, you will NOT receive any new voicemails inside of RoboKiller.) After one week, the voicemail tab will disappear and those voicemails will no longer be available. We are very happy to have this issue resolved and once again appreciate your patience. Thanks for being a RoboKiller customer!
Here’s what you need to know about the previous issue with Verizon Voicemail.
Robocallers and scammers are always trying new ways to reach – and annoy you. Their newest tactic is called “Ringless Voicemail.” The way voicemail works, in general, is that every wireless carrier has a set of “deposit numbers” where voicemails are sent. Basically, a combination of your phone number, the deposit number, and some other things under the hood are used to access your voicemail box. In the case of this new scam, the bad guys are teaming up with some shady telecommunications companies to “crack the code” so to speak that lets them access these numbers and dump robocalls directly into your voicemail without your phone ever even ringing. Not cool.
As a result of this, Verizon had begun cracking down on access to these numbers, making it much, much harder for the scammers to reach your voicemail. Unfortunately as a side effect of that, RoboKiller had also been locked out for many customers, meaning that we could not give you your Verizon voicemail as you were used to.
Luckily, we were able to resolve the issue with Verizon Voicemail. All Verizon customers users will return back to their usual Verizon voicemail, which will work just like it always has!
We do sincerely apologize for any inconvenience that has happened as a result of all of this. As we move forward, if you continue to have any problems (such as still receiving your voicemails via MMS) then absolutely please contact our tech support department via the in-app live chat or the live support widget on support.robokiller.com (at the bottom right) and we will be happy to help you. Our tech support is staffed 10 am to 9 pm EST Monday through Friday. Thank you for your continued patience and, most of all, thank you for being a RoboKiller customer.