November 7, 2023

Securing your business line: Spam call solutions for small businesses

Securing your business line: Spam call solutions for small businesses

No matter your industry, delivering exceptional customer service, maximizing your employees’ productivity, and protecting your business from rapidly evolving threats is more important than ever.

Unfortunately, cyber attackers — in the course of working to come away with a big payday — are increasingly delivering real negative impacts across each of these three areas with more creative scams.

Spam calls are getting particularly more malicious with the help of widely available data and new technologies. With your business in their sights, these unsolicited interruptions can disrupt operations, compromise data security, and undermine the quality of customer interactions.

How can your business fight back?

How spam calls can tie up more than your phone lines

If your business only had to deal with one spam phone call every few months, it would be hard to notice any impact on your operations or your bottom line.

Unfortunately, spam phone calls are happening all the time across many business lines—and even on your employees’ mobile phones. Over time, each spam phone call does far more than just tie up your employees and your phone lines.

In fact, spam phone calls:

  • Can interrupt and distract employees from customer-focused activities, reducing their productivity and hampering customer experience.
  • Lead to frustration among your staff, making it difficult to maintain a positive attitude.
  • Open your business up to the risk of a data breach or larger cyberattack, which can be costly to your reputation and finances.

More specifically, spam calls often serve as a potential entry point for various cyberattacks, including successful phishing, vishing (voice phishing), and smishing (SMS phishing) attempts. Therefore, protecting against spam calls is not only essential for maintaining business continuity but also for safeguarding sensitive data and maintaining trust with customers and employees.

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5 proven tips for small businesses to minimize spam calls

Here are five proven tips that provide spam call solutions for small businesses.

1. AI-driven spam blocker

Implementing an AI-driven spam blocker is a crucial step for small businesses looking to minimize the annoyance of spam calls.

One of the most powerful solutions is Robokiller Enterprise, which uses advanced algorithms, audio fingerprinting, and artificial intelligence to quickly identify and block automated robocalls in real time. With Robokiller Enterprise, businesses can significantly reduce interruptions and leave lines open so that only legitimate calls reach their business line.

2. Encryption

Another best practice is to ensure your devices and applications are leveraging encryption to protect your voice and SMS data from unauthorized access. With encryption protocols in place, messages and communications are rendered incomprehensible to anyone except for the intended recipient.

Encryption adds an extra layer of security against eavesdropping, man-in-the-middle (MiTM) attacks, and data theft. This step guarantees the confidentiality of sensitive business information, keeping your conversations and data safe from prying eyes.

3. Network monitoring

More broadly, businesses should use network monitoring as a proactive measure to safeguard their VoIP systems against spam calls.

This security control allows your business to continuously monitor network activities and flag and respond to any suspicious activities or potential threats. When combined with spam call protection, network monitoring helps to ensure the integrity of your larger communication infrastructure.

4. Virtual private networks (VPNs)

Integrating virtual private networks (VPNs) into your business infrastructure is crucial, especially for employees who work remotely.

VPNs establish secure network tunnels for employees to access business services from remote locations; this encrypts data transmitted over public networks and makes it extremely difficult for malicious actors to intercept sensitive information.

5. Host-based security applications

Host-based security applications for your business devices strengthen your protection against malicious downloads when connected to public networks.

These security services offer real-time monitoring, threat detection, and prevention mechanisms, further protecting your business from the risks associated with phishing and ensuring that your sensitive data remains secure.

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Take the next step

Implementing these five tips means you can not only ensure your business has uninterrupted communications, secure data, and the ability to maintain the trust of your employees and customers, but also safeguard your brand’s reputation.

Want to learn even more about how your business can thwart cyberattackers and their increasingly sophisticated and creative attempts to infiltrate your business? Then make sure to read our comprehensive ebook, Phone spam on carrier networks. Get it here: Download the Phone Spam eBook

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